FAQ's

How do Tribal West Team Orders work?

If you are looking to order uniforms or “team issue” apparel, please fill out the linked form. Here.

Once we get your completed form we will put together some options that fulfills your needs. You should hear from a team sales rep within 48 hours. When an order is finalized, please allow 4 weeks to its completion.

 

How do team web stores work?

TWL team stores are a great way for a coach to avoid chasing players around for shirt sizes, and money to place an order. If you are interested in a team store please fill out the form linked HERE. We can have your store up and running soon. Once a store is open we typically leave it open for 1-2 weeks. We process all of the orders at the closure of the store, and typically have the items ready for pickup or delivery within 4 weeks.

 

Can I get a discount for my players in the store?

Absolutely!  We love doing what we can to get more kids into the gear they want. We give team discounts based on order totals. They breakdown is as follows:

Order $10,000, get 10% for all your players.

Order $15,000, get a 15% discount for all your players. 

All we ask is that you supply us with an up to date roster so we can make sure we're giving the discounts to the right people. 

 

How do I get my logo on my my apparel?

Please email logos to Teamsalessupport@tribalwest.com.

Be sure to include which team it is for in the subject line.

While we prefer a vector file (.eps, .AI, .svg) to work from. We can use any file type to create your logo.

Art Charges are as follows:

$45 - $150 to rebuild non vector’d logos, dependent on detail of logo.

$150 - Logo Creation. Don’t have a team logo? We’ve got in house designers who can make you one.

*Pantone color codes are needed to ensure the closest match of team colors. Without them we cannot guarantee accuracy of colors. Please refer to the PMS color chart linked Here.

http://www.nwreinc.com/PMS_Color_Chart.pdf

 

How does team store fundraising work?

There are two ways to use the team store’s to do fundraising.

Option A - All of the items on the store are marked up a few dollars. Once the orders are run, your program will get a check for that marked up amount.

Option B - We make one special item and proceeds from the sales of that item goes back to the program as a fundraiser.

 

What type of decoration can my apparel have?

Almost anything you can imagine, can be done.

We use a sublimator here in the USA. Sublimated clothing is different than screen printed or embroidery. The fabric is printed directly with the colors. All sorts of patterns, colors and fades are possible.

Aside from the sublimation process, we can also do screen printed and embroidered apparel. We base price our screen printed apparel with a 2 color print. Any increase in colors may cause the price of each garment to increase.

We can add a name and or number to the sleeve of some items like sweatshirts and jackets.

 

Changing an order or making a return.

For web stores, we can only make changes to orders up until the deadline date. After that no changes can be made. We cannot accept returns or exchanges on team store items unless there is a visible defect.

 

Setting up a store.

We have a pre-built store set up, that includes shooter shirts, shorts, polos, hats, sweatshirts, ect. We can mock up your logo on the store items and get it up and running pretty quickly. We also have the ability to send you a digital catalog with a wider variety of items to choose from. You will be able to go through and pick and choose which items you would like to offer on your team’s store. If you have a specific item in mind that is not in the catalog don’t hesitate to email or call us and we will do our best to find you them.

 

Accessing your store.

You should have received an email, a text or a printed flyer from whomever set up the store with us. That will have an access code. Click on the “Team Sales” tab on the top of our site, click the team web stores tab and follow the instructions on that page to access your store.

 

I placed an order on a team store, when will I get my items?

You will receive your items as fast as we can get them to you. Unfortunately that won’t be tomorrow. We process all of the orders together when the store closes on the deadline date. It usually takes 4 weeks from that date to get all of the items ready for pickup or delivery. 

 

Team Store pickup or shipping.

Dependent on what has been planned with the organizer, your store will either be shipped or you’ll be able to come and pickup your items here at the store. For local team’s we prefer the pickup method. For teams located further away, the group shipping method is best. We will separate all of the orders and ship them all together to the coach or parent rep who organized the store. The orders can then be distributed at a practice or a meeting. If requested, separate shipping can be added to a store for teams that may not have any upcoming meetings. We have a flat shipping charge when that option is requested.

If you still have questions about any of the team related services we offer, don't hesitate to send us an email.